If you have any questions, comments or concerns about any aspect of this policy or how Composite Poles handles your information please email our Privacy team on firstname.lastname@example.org.
1. What information is being collected?
You may share with us: your name, job title, address, email address, contact number and payment information.
2. Who is collecting it?
Our registered address is Hamilton House, 8, Fairfax Road, Heathfield Industrial Estate, Newton Abbot, TQ12 6UD.
3. How is it collected?
- When you register for an account
- When you request a catalogue
- When you sign up to receive Product and Service Updates
- When you contact us through the website
- When you communicate with us through email or on the phone
- When you provide us with your contact details at an exhibition or show
- When you accept cookies on our website
4. Why is it being collected?
In addition we may also process your personal data on the basis of our legitimate interest in carrying out marketing activities and developing new products or services, unless you ask us to stop. You can do this in various ways as described in section 10 below.
5. How will it be used?
- To respond to queries and requests
- To communicate with you
- To provide services and support for our products
- As long as you’re happy for us to do so, to tell you about our other products and services
- To allow us to improve your experience through customer satisfaction surveys
6. Who will it be shared with?
The third parties who provide services on our behalf fall into the following categories:
- Our distributors, who help us to sell our products in certain countries
- Those helping us to deliver products to you
- Third parties that assist us with our marketing
7. How long is it kept?
8. Links to third party websites
We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites.
Third party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.
9. How your personal data is protected
We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled.
We also ensure that our staff are adequately trained in protecting your personal information.
Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.
10. How can you change the way we contact you about our products?
If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an "opt-in") by:
- Contacting us and stating that you would like to receive communications from us
If you have previously said that you would like us to contact you ("opted-in") but would like to change or update the way that we do so, you can update your preferences by:
- Contacting us and stating that you would like to change or update the way that we contact you
- If you want to stop receiving marketing communications from us (sometimes called "opting out"), you can do so at any time by:
- Contacting us stating that you no longer wish to receive such communications
- Using the unsubscribe option included in all our email correspondence (on all marketing and support communications)
- Logging into your account on our website and changing your preferences and information
- Emailing our Privacy team at email@example.com.
11. Your Rights
- Object to our use of your personal information for certain purposes
- Ask us to limit or restrict our use of your personal information
- Ask us to remove or delete personal information about you
If you are not satisfied with our response to your request, you also have the right to refer the matter to the Information Commissioner in the UK. https://ico.org.uk/.